Double-click on your Synology device. Enter the system's default username, admin , and leave the password field blank. Preview. be sure to restart the server. Instead, I would restart the NAS and see if the problem resolves, purge the browser cache, or try an alternate browser for login (I'm guessing you are using Chrome). Just for awareness, I notest that IronWolf Health Management is Missing for the Newer Version of Seagate Ironwolf driver when I plug a new IronWolf 12 TB Pro Drive - ST12000NE0008-2PK103 into My Synology DS1817+ running 6.2.4-25556. i now want to use my mobile devices to select the content to send to chromecast ultra instead of my desktop PC. (See this article for more information. I've tried every username and password combination that I use at least 3 times. They have 4 shared folders, 3 of which are accessible by certain people, and 1 general Shared folder. I am trying to login all users via the web interface, but I keep getting this error: the account or password is invalid. Step 1: To reset Synology NAS password, first, go to your Synology NAS hardware box and locate the reset button given at the back side of it. Enter the system's default username, admin , and leave the password field blank. The Synology has a block feature if you smash in the wrong password 10 times within 5 minutes (maybe it's 10 in 10 minutes). So, you need change syslinux.cfg file, UI menu.c32. However, if you forgot your username or password, try the following: You can have an administrator reset your password by going to Control Panel > User & Group (for DSM 7.0 and above) or User (for DSM 6.2 and earlier). DS Photo suddenly says password invalid. I need to recover my Synology Account because I can't get the 2-factor authentication code. This field is required. Please try again. Prior to this occurring I noticed failures for sending emails on the log, so I decided to add an email address to the administrator. The Screenshot is the Problem support ticket and answer from Synology. you just need to put the mac adresses in the syslinux file. I tried using older app versions, but that doesn't work. I'm trying the DS video app which I installed and tried on both iPhone and iPad. Prior to this occurring I noticed failures for sending emails on the log, so I decided to add an email address to the administrator. Double-click on your Synology device. Step 1: To reset Synology NAS password, first, go to your Synology NAS hardware box and locate the reset button given at the back side of it. Use 8 or more characters. The only port that is forwarded in my router is the VPN port. Click the Allow/Block List button. Enter your encryption key and click Continue. Yes there is a solution they are also aware of it, they rolled out a package update you have to manually update that later rolls out as update. Also, I logon with remote user account for the NAS, as listed in my request. Continue through the proceeding steps to finish resetting your password for your administrator account. 2 hours ago All you need is an email to sign up for Synology account. I logged on to my server from my PC, no issue. Says "The account or password is invalid, please try again. Follow steps here and figure out which spk package you need it depends on if your nas is based on arm cpu or x86 etc. Says "The account or password is invalid, please try again. Through my pc it always works (lan) to access the dsm desktop. DS Photo suddenly says password invalid. Continue through the proceeding steps to finish resetting your password for your administrator account. Through my pc it always works (lan) to access the dsm desktop. I logged on to my server from my PC, no issue. Grab some pin or paper clip and insert it into the hole to press and hold the reset button. No credit card is required to sign up. Obtain a certificate for your Synology device. Enter New Password. Click Sign In. Gmail, Hotmail and so on) to centralize all of your emails. flashing is no longer supported. I've setup video station on 418play and I can send videos via windows chrome browser plugin to my chromecast ultra and the video streams perfectly on my TV. I entered the password only to get "Account or password invalid please try again". The only port that is forwarded in my router is the VPN port. Remember, you have created local users as there is no AD to authenticate with (in your test) How to do this in credential manager. Please note that the webmail on Synology DiskStation does not support non-English account or empty accounts in Mail Station to receive and store e mails from any other mail servers (e.g. Look at the Synology and confirm you're using SMB, and maybe NFS file services. See if you have that option set and try unsetting it. Click Delete in the pop-up window. I have done some searching and made a few changes but still no luck. Hi, i have the same problem since i migrate from DSM6 to DSM 7.0-41890. Grab some pin or paper clip and insert it into the hole to press and hold the reset button. I tried logon via the popup screen of the User/password screen. Ticket to Synology below Step 2: You can see a small hole with a button inside that. Start, control panel, credential manager (Control Panel\User Accounts\Credential Manager) Choose Windows credentials (ignore the fact the NAS is not windows) Add windows credentials I can't sign in to my Synology Account to use QuickConnect/DDNS services. I've been using DS File on my iPhone to access my synolgoy ds118 for a while now, but recently I often get the message that 'account or password is invalid'. Once you have obtained and imported a certificate into your Synology device, please connect to your Synology device using the certified domain name. For reference see the below picture. Synology recommends reinstalling DSM. Password. For you that would be reset, mode 2. ); From a third-party certificate authority. I have a problem. Go to the Block List tab. Click Sign In. It just started happening without me changing any settings or accounts. The firewall is off on the synology. For DSM 6.2 and earlier: Control Panel > Security > Account > Auto Block. with the DSM 5.2 and new xpenoboot release, NIC firmware is not longer effective, and now flashing no need. This morning I woke up to see a notification from DS Photo on my Android phone saying my password was invalid (it's been fine for over a year). Choose either of the methods below: From Let's Encrypt. DDNS is off. I even created a new extra account with a new test share to see if that could work. Enter your IDrive Username and Password and click Login on the IDrive Account Settings Note: If you had set a private encryption key for your account, on clicking login, it will redirect to the Encryption Key page. Start, control panel, credential manager (Control Panel\User Accounts\Credential Manager) Choose Windows credentials (ignore the fact the NAS is not windows) Add windows credentials Password. I have an Android (Galaxy S5) and when I try to login to Photo plus, I get a message about "Account or password invalid". Synology, has a free service. 1 Apply a certificate to the services I tried logon via run-command. The Synology devices that are already signed in will remain authenticated unless you click the Sign out All Devices button; however, all the web pages currently signed in with Synology Account need to be re-authenticated. The firewall is off on the synology. I'm using the correct account and password. I created about 10 users on the synology, with web and users group membership. I have a problem. This is using my admin account. When I attempted to add the email address, DSM crashed, and I haven't been able to login. There is a quick connect thing on the NAS Access your Synology NAS over the Internet and share files you could try that. 1y. Synology C2 C2 Password. The account or password is invalid You may have entered your username or password incorrectly. I have a Synology box (model DS916+; Version DSM 6.2.2-24922 Update 3) that serves as the file storage for a site i manage. For DSM 6.2.3 and earlier: For DSM 6.2.3 and earlier: Create a strong password then log in to DSM with the username admin and the . I entered the password only to get "Account or password invalid please try again". But I don't think it will work. please try again When I use the admin account, I can login without problem. Take Control of Synology Services Find and manage your purchase history, add-on licenses, and remote access information. Select the blocked IP address and click Remove. The "Shared" folder has, recently, become unaccessible to a specific group of people in the last week or so, being . I tried logon via command prompt as an administrator. And at the moment I just can't login anymore from my phone. When I attempted to add the email address, DSM crashed, and I haven't been able to login. This is using my admin account. Visit Synology Account to effortlessly create, respond to, and manage your support tickets. The password reset link has expired. Take Control of Synology Services Find and manage your purchase history, add-on licenses, and remote access information. I click on map drive in the Synology assistant it asks for a username and password. My account is locked because of too many failed login attempts. Password *. The free plan gives you all the core features of C2 Password, including the ability to store up to 10,000 items, autosave and autofill, and cross-device syncing. I can't login on dsm Mobile on 3g and home LAN. DDNS is off. Note: If your Synology device is behind proxy server, then you will not be able to log in. But that did not work either. I can login just fine from the photo station web page so I am confident it is not a typo or other issue with account spelling. Step 2: You can see a small hole with a button inside that. If you forgot your username/password or do not have a different IP address, reset the administrator login credentials. My model is DS216+II. I'm using the correct account and password. For reference see the below picture. I can't login on dsm Mobile on 3g and home LAN. try the sinology forums Or, perhaps Plex would be a better option, but again I don't know Read the synology forums, I don't think I can help anymore. Remember, you have created local users as there is no AD to authenticate with (in your test) How to do this in credential manager. I just keep getting " The account or password is Invalid. I lost/changed my mobile phone and need to disable my two-step authentication. And same message if i try to reinstall the package "The package is downloaded and immediately fails with the message "SickChill: Invalid file format. Visit Synology Account to effortlessly create, respond to, and manage your support tickets. This morning I woke up to see a notification from DS Photo on my Android phone saying my password was invalid (it's been fine for over a year).
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